It's been a little over 2 weeks since we launched our brand new website and, as can be expected, there have been some hiccups along the way! We just wanted to thank everyone for your patience and let you know we're working around the clock to fix issues as they come up. One of the biggest challenges has been getting our new customization tool to work seamlessly in all web browsers, especially Safari.
Here are some quick tips if you're having trouble:
- Try opening the site in Firefox or Chrome - Download the most recent version of Adobe Flash Player - Clear your browser cache or browsing history (often under preferences) and refresh the page
Still having problems? We'd LOVE to hear from you and help you place your order via phone (888) 552-3724 (US) and 020 7378 9740 (UK) or e-mail info@hellolucky.com.
The more we know, the faster we can get things all fixed up. Please note that we are also still working on getting some of our products up on the site, so if you can't find what you're looking for, give us a shout!
Thanks in advance for your support and feedback!